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Shipping & Returns
Everything you need to know about our policies
Questions about shipping or returns? Contact our support team
Shipping & Returns
We want you to love your purchase. Here's everything you need to know about our shipping and return policies.
Shipping Information
We offer fast and reliable shipping to ensure your order reaches you quickly and safely. All orders are processed within 1-2 business days, and you'll receive a tracking number via email once your order ships.
Free Standard Shipping: Available on all orders over $75. Standard shipping typically takes 3-7 business days depending on your location.
Express Shipping: Need your order faster? Choose express shipping at checkout for delivery within 1-3 business days. Express shipping rates start at $12.99.
International Shipping: We ship worldwide! International orders typically arrive within 7-14 business days. Please note that customs fees and import duties may apply and are the responsibility of the customer.
Orders placed after 2 PM EST will be processed the following business day. We don't ship on weekends or holidays, but we'll get your order out as soon as possible.
Returns & Exchanges
Your satisfaction is our priority. If you're not completely happy with your purchase, we offer a hassle-free 30-day return policy. Items must be returned in their original condition with all tags attached.
How to Return: Simply contact our customer service team at returns@example.com or use our online return portal. We'll provide you with a prepaid return label and detailed instructions.
Refund Processing: Once we receive your return, we'll inspect the item and process your refund within 3-5 business days. Refunds will be issued to your original payment method.
Exchanges: Want a different size or color? We're happy to help! Contact us within 30 days of purchase, and we'll arrange an exchange. If there's a price difference, we'll either refund the difference or send you a secure payment link.
Please note that personalized or custom items cannot be returned unless there's a defect or error on our part. Sale items are final sale and cannot be returned or exchanged.
Questions?
Our customer service team is here to help! If you have any questions about shipping, returns, or your order, don't hesitate to reach out.
Email: support@example.com
Phone: 1-800-123-4567
Hours: Monday - Friday, 9 AM - 6 PM EST
We typically respond to emails within 24 hours and are committed to making your shopping experience as smooth as possible.
Shipping Information
Delivery Options
Standard shipping (3-5 business days), Express shipping (1-2 business days), and Same-day delivery available for select areas.
Processing Time
Orders are processed within 24 hours of being placed. You'll receive a confirmation email with tracking information once your order ships.
Shipping Costs
Free standard shipping on orders over $50. Express shipping and international delivery available at additional cost calculated at checkout.
International Shipping
We ship to over 50 countries worldwide. International orders may be subject to customs duties and taxes upon arrival.
Returns & Exchanges
Return Policy
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange.
Return Process
To initiate a return, log into your account and follow the return instructions, or contact our customer service team. Return shipping labels are provided free of charge.
Condition Requirements
Items must be returned in original condition with tags attached and in original packaging. Used or damaged items may not be eligible for a full refund.
Exceptions
Certain items like personalized products, intimate apparel, and final sale items cannot be returned or exchanged. See our full policy for details.
Fast & Free Shipping
Enjoy complimentary shipping on all orders over $75. Most orders ship within 1-2 business days with tracking provided for your peace of mind.
Easy 30-Day Returns
Not completely satisfied? Return any item within 30 days for a full refund. No questions asked, just hassle-free returns with prepaid shipping labels.
